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| Complaints Response And Information Service (CRIS) Frequently Asked Questions | |
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What is the Retirement Home Complaints Response and Information Service (CRIS)? What sort of problems does CRIS help senior citizens deal with? What other things can CRIS help with? Does it cost anything to use CRIS? Who operates the Retirement Home Complaints Response and Information Service? How do I get in touch with the Retirement Home Complaints Response and Information Service? How can CRIS help me? What if the complaint can't be resolved? Can other steps be taken? Does CRIS only deal with retirement residences that belong to the Ontario Retirement Communities Association? |
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What is the Retirement Home Complaints Response and
Information Service (CRIS)?
The Complaints Response and Information Service is a toll-free telephone hotline. Its main purpose is to help seniors and their families solve problems with retirement residences in Ontario. What sort of problems does CRIS help seniors deal
with?
Some of the areas of concern the Information Officers have been trained to help with include:
What other things can CRIS help with?
The Information Officers can also help you deal with other subjects, such as finding the retirement residence that's right for you or telling you which government or community agencies can best help you. Does it cost anything to use CRIS?
No. There are no fees. The Retirement Home Complaints Response and Information Service is funded by the Government of Ontario. Who operates the Retirement Home Complaints Response
and Information Service?
The Complaints Response and Information Service is operated by the Ontario Retirement Communities Association (ORCA), a voluntary non-profit organization that sets professional operating standards, inspects and accredits retirement homes in Ontario. Not all retirement homes are approved members of ORCA, only those that meet and maintain ORCA's accreditation standards. How do I get in touch with the Retirement Home Complaints
Response and Information Service?
You can reach us in one of five ways;
How can CRIS help me?
Sometimes it helps just to talk through a problem with a trained Information Officer. If your difficulty lies in an area that relates to municipal public health or safety issues, such as fire or communicable diseases, they can tell you who to talk to. If your problem relates to the food, housekeeping service or staff of the home, an Information Officer can advise you how to deal with it. If required, they will talk to the Administrator of the retirement residence to facilitate a solution. In rare cases, it may be necessary for ORCA to inspect and report on conditions at a retirement residence. What if the complaint can't be resolved?
If our best efforts don't result in a satisfactory solution, the matter can be referred to the Retirement Home Complaints Response and Information Services Review Committee. This committee may decide to post the complaint and the name of the home involved on the website of the Ontario Retirement Communities Association where it can be viewed by the public. Can other steps be taken?
Yes. Retirement residences that belong to the Ontario Retirement Communities Association (ORCA) must be inspected on a regular basis to ensure that they meet or exceed ORCA's accreditation standards. If the complaint deals with a subject covered by ORCA's standards, the Review Committee may recommend that the accreditation of the residence be revoked. Does CRIS only deal with retirement residences that
belong to the Ontario Retirement Communities Association?
No. CRIS is authorized to deal with problems relating to any retirement residence in Ontario. |
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